Responsible Gambling Policy
At Sunny Spins we take responsible gambling seriously. We want players to enjoy their time with us while keeping play safe and within personal limits. This page explains our approach to player protection, the tools available in your account, signs of risky play, practical tips to stay in control, and where to find professional support in Canada.
Player protection principles
We focus on clear, practical safeguards that help you control your activity. Our aim is to make tools easy to find and simple to use, to promote informed choices, and to respond promptly when a player requests help or account adjustments. We encourage all players to set limits that reflect their personal budget and lifestyle.
Activity-control tools
Deposit limits
Players can set daily, weekly, or monthly deposit limits in account settings. Limits are adjustable from your profile but may take a short processing period to take effect. Setting a lower limit is a quick way to manage how much you put into your account over time.
Loss limits
Loss limits help control net spend by capping how much you can lose over a chosen period. You can enable or reduce loss limits at any time via your account controls. We recommend checking and updating limits regularly to match changes in personal circumstances.
Time limits and session controls
Use session reminders and daily time limits to monitor how long you play. You can set automatic session breaks or receive alerts when a session reaches a preset length. Short breaks can help keep play measured and deliberate.
Self-exclusion and account breaks
If you need a longer break, self-exclusion is available for fixed periods or permanently. Self-exclusion prevents access to your account for the chosen duration and requires contacting support to reinstate any access once the period ends. For assistance with self-exclusion, contact our support team through your account.
Recognizing signs of problematic behaviour
Common warning signs include chasing losses, borrowing money to play, neglecting personal responsibilities, increased secrecy about play, and sudden changes in deposit patterns or session length. If you notice these signs in yourself or someone close to you, consider using the tools above or seeking support.
Practical tips for staying in control
- Set realistic deposit and loss limits before you start.
- Use session timers and take regular breaks.
- Treat play as entertainment - budget it like a leisure expense.
- Do not chase losses; stop play when you reach your limit.
- Talk to someone you trust if play is causing stress or financial issues.
Professional help and support organisations
If you need specialist support, consider contacting Canadian services such as the Responsible Gambling Council or provincial resources like ConnexOntario. Peer-support groups such as Gamblers Anonymous are also available across Canada. For tools that allow provincial exclusion from regulated sites, look into schemes like BetGuard if they apply to your situation. For account help or to activate self-exclusion with SunnySpins, visit your account settings or contact our support team through the help section.